Shipping

1. Processing Time:

Orders are typically processed within 1-3 business days after payment confirmation. Processing times may vary during peak seasons or promotional events.

3. Shipping Destinations:

We currently ship to addresses within New Zealand. We do not offer international shipping.

4. Shipping Costs:

Shipping is free throughout New Zealand on all orders $99 or over. For orders under $99 a $8 flat rate shipping fee applies.

5. Tracking Information:

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. Use this information to track the status and location of your package here: Tracking | NZ Post

6. Delivery Delays:

While we make every effort to ensure timely delivery, unforeseen circumstances or external factors may cause delays. Dermalogica New Zealand is not responsible for delays caused by the carrier or any other factors beyond our control.

7. Address Accuracy:

Please ensure that your shipping address is accurate and complete. Dermalogica New Zealand are not responsible for orders shipped to incorrectly provided addresses. Any additional shipping charges incurred due to address errors will be the responsibility of the customer.

8. Shipping Changes and Cancellations:

Once an order has been processed and shipped, changes to the shipping address or cancellation of the order may not be possible. Contact our customer support team immediately for assistance.

9. Lost or Stolen Packages:

Dermalogica New Zealand is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact NZ Post for assistance here: Parcel Enquiry | NZ Post

10. Returns Due to Non-Delivery:

If a package is returned to us due to non-delivery (e.g., incorrect address, unclaimed), the customer is responsible for any additional shipping fees to resend the package.

11. Shipping Policy Updates:

Dermalogica New Zealand reserves the right to update or modify this Shipping Policy at any time. Changes will be effective upon posting on our website, and customers are encouraged to review the policy periodically.

By making a purchase on our website, you agree to abide by the terms and conditions outlined in this Shipping Policy. If you have any questions or concerns, please contact our customer support team for assistance.

 

Frequently Asked Questions

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Use this tracking number to monitor the status and location of your parcel here: Tracking | NZ Post

What shipping carriers do you use?

We partner with reputable NZ Post to ensure reliable and timely delivery. Please contact them directly with any questions once your order has been shipped here: https://www.nzpost.co.nz/

How long does delivery take?

We pride ourselves on getting your product order to you as quickly as possible. Orders are processed within 1-3 business days from when the order is placed, in most cases you can expect to receive your parcel within 3-5 business days.

Can I change my delivery address after placing an order?

Once an order has been processed and shipped, changes to the delivery address may not be possible. Contact our customer support team immediately for assistance.

What should I do if my parcel is delayed?

While we strive for timely delivery, unforeseen circumstances may cause delays. If your parcel is delayed, check the tracking information for updates. If you have concerns, contact our customer support team for assistance.

My parcel shows as delivered, but I haven't received it. What should I do?

If the tracking information indicates that your parcel has been delivered but you have not received it, first check with neighbors or household members. If the issue persists, contact NZ Post via this form: Parcel Enquiry | NZ Post

Do you ship internationally?

No, we do not offer international shipping

What happens if I'm not at home during delivery?

If you are not at home during delivery, NZ Post will leave your parcel in an area that they would deem safe. If they cannot safely leave your parcel, they will leave a collection card for you to collect your parcel from them. Check NZ Post's website or contact their customer service for more information.

Can I request special delivery instructions?

While specific delivery instructions may be accommodated, we cannot guarantee their implementation. Contact NZ Post directly to inquire about special delivery requests.

What if my parcel is damaged upon arrival?

If your parcel arrives damaged, please document the condition with photos and contact our customer support team immediately. We will work with you to resolve the issue and initiate any necessary claims with NZ Post.

How can I reroute my parcel to a different address?

Once a parcel has been shipped, rerouting is typically not possible. Contact NZ Post directly to inquire about any available options.

What is your policy for lost or stolen packages?

We are not responsible for lost or stolen packages. If you believe your package is lost or stolen, contact NZ Post via this form: Parcel Enquiry | NZ Post

If you have additional questions or concerns regarding parcel delivery, please feel free to reach out to our customer support team for personalised assistance.